Due to Better Cotton’s growth, the small in-house HR team had limited resources to manage their people effectively. With just one full-time HR employee based in the UK and a small team of part-time HR administrators, Better Cotton’s HR team wanted better oversight of their employees around the globe. This was partly due to differing time zones, languages and priorities of teams in other countries.
Olivia Anderson-Lynch, Better Cotton’s HR and Admin Officer shared the struggles the team was facing. “Disparate systems, manual admin and security were our biggest challenges. It was hard to manage everything HR-related from leave requests, compliance, updating employee records and much more. Our processes were all manual.”
Olivia went on to say, “We found ourselves storing data on Dropbox which didn’t have the security we wanted and needed. As Dropbox is a public cloud, the level of encryption is not good enough for sensitive HR documents and data. It just wasn’t good enough.” This inability to share policies with the right people and store sensitive data in a secure, centralised system was a concern.
Finally, Better Cotton’s previous processes were flawed as administrators and managers in different countries couldn’t manage their people themselves.
“HR wasn’t informed about a lot of people issues and any time off requests would have to be manually managed by the HR team using spreadsheets.”
Unsurprisingly, Better Cotton started to look for a centralised HR platform to help tackle these challenges.