
All managers will face conversations with their team members that they expect to be difficult at some stage in their career. These might include addressing poor performance with an employee, investigating reports of workplace bullying or inappropriate behaviour, discussing sensitive personal issues or informing an employee that their position is at risk of redundancy. In any walk of life, having a difficult conversation with someone can feel daunting and it is easy to think that not broaching the subject at all will make it ‘go away’ or resolve itself without the need for a frank conversation at all. When in…
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