Customer success programme

Our Return-on-HR customer success programme will support your journey from day one

For many HR software providers, it seems ‘intuitive’ and ‘easy to use’ are code words for ‘once you’ve bought it, you're on your own'.

At Natural HR, we believe you should have all the support you need to get the most out of your investment both during the initial set – up and as your business grows.

That’s why we developed our ‘Return-on-HR’ customer success programme – an all-inclusive package of data upload, implementation, training and technical support delivered by a friendly team of experts, here for you at every step of your Natural HR journey.
Below are you just some of the ways we help make life a little easier…

One

Free migration

Straightforward switching

Our Free Switching Service makes it easy to migrate your HR data from your old system over to Natural HR, without the hassle. We will migrate your current and legacy data meaning you can seamlessly transition with no loss of data.

Two

Implementation Support

A fully project-managed process

Setting up a new HR system will always take time, and indeed it’s easy to underestimate all the steps involved – but we keep things on track with a fully project managed approach to implementation.

As soon as you switch to Natural HR, you’ll be assigned a dedicated implementation Manager who will personally oversee all the key milestones until go live.

Through configuration questionnaires and data collection templates, we aim to make the process as quick and painless as possible and by collaborating with you using our cloud based project management tool, you’ll always have full visibility of progress.

Three

Onboarding assistance

Initial training for HR and employees

Once you’ve got your system set up, we provide a series of remote training sessions to help everybody get used to the new platform as quickly as possible.

Typically, our experts will deliver two separate two-hour deep dive sessions with your HR team, before a further series of sessions with your employees and managers.

Flexible to the needs of your business, we’re more than happy to provide extra sessions for companies with a large number of employees – and if required, we can also provide the training on site.

Four

Ongoing training

Online tutorials and ad-hoc support

The Natural HR platform is pre-loaded with tutorial videos and text guides embedded into our systems’ relevant modules – providing you
with a simple step-by-step walkthrough of all key processes at the click of a button.

There’s also a series of online training videos available in the Natural HR Learning Academy.

In addition to these video tutorials, we run regular training webinars for our customers covering both new features and existing functionality. Whether you want to learn how to set up workflows or gain a deeper understanding of the system’s newest functionality, you can book a slot with our experts for remote or on-site sessions.

 

Five

Support desk

7 days a week support

During every waking hour, we’re here to support your business. So from 7 am to 11 pm every day, seven days a week, you’ll have access to our
email support desk (support@natualhr.com).

While other providers might keep you waiting days for a response, we aim to respond to every single ticket within 30 minutes.

Six

System tailoring

A platform that works for you

While the Natural HR SaaS platform is not 100% customisable HR software, we know the importance of having a system that supports the unique of your business.

So, if there’s any way we can make changes to the system to better suit your business, we’re always willing to listen to your needs.

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Seven

Account management

Regular reviews

Regular performance reviews form a key part of HR life – and they’re integral to our customer success programme too.

Every three to six months, your account manager will get in touch with you to review your progress and make sure you’re getting the very most out of our system.

Future roadmap collaboration

A platform that works for you

We are always talking (and listening!) to our customers to see how we can further improve our offering.

As part of our monthly training webinars we ask for feedback from our clients on what we need to do better and every year at our customer conference we have an exclusive customer user group where we share and get feedback on our future plans.

Find out why thousands of HR
professionals rely on Natural
HR every day

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