The introduction of the General Data Protection Regulation (GDPR) in 2018 was a major driver for many organisations to focus on their data. For Riverwell’s clients, data access, transparency and compliance quickly became core concerns.
“Clients were getting worried about GDPR,” says Sean. “They were asking how to improve compliance, how to make sure they were capable of seeing what was on people’s files – and make employees aware of what was being held on them.”
“We’d start with a simple audit to see what they had and the sheer amount of paperwork there was. We’d ask where the employee records were, and they’d be split across multiple separate files.”
In order to recommend the right systems to help clients consolidate HR data, Sean visited the HR Software Show in London to evaluate different solutions.
While initially impressed by slick user interfaces, Sean quickly realised that ease of use didn’t necessarily translate to a simple set-up.
“The dashboards looked good and very simple. But my experience of IT systems was saying: “Tell me about the background.”