Having made their decision to introduce Natural HR into the business, the HR team at Fosters Funeral Directors enlisted the help of an internal project manager to help with the implementation process. “Our project manager dealt with a lot of the timescales and worked alongside Natural HR’s implementation manager to make sure we were submitting all the data as and when required. As an HR team, we worked on the collation of the data to upload into the system. We gathered all of the data together and worked through it in a logical sequence to collate and upload all of the personal information first into the system and get it up and running.”
Since introducing Natural HR in the summer of 2019, Chloe and the HR team have hailed the system as the ‘Holy Grail’ of their HR department!
“Natural HR is on my screen from 9 to 5, all day, every day! We use it for such a wide range of activities. The reporting function is one of the main things that we use the system for, whether that’s downloading reports that our executive team require or whether it is for my own knowledge. But also documents, recruitment, expenses and mileage. Basically, everything you need as an HR professional is within the system.”
Having come from an HR department that was 100% paper-based, Chloe has found the document management capabilities of Natural HR invaluable: “The company documents module is an area that removes the need for paper entirely. We were able to standardise our employee handbooks across the group and renew our policies to make sure there was consistency in all of our companies.”
With employees spread across such a vast geographic area, the electronic signatures have been incredibly useful as Chloe explains: “We provide them with the information that they need as an employee and to know that the support is there. We use electronic signatures to get people to sign and say that they fully understand our policies.”
As the company approaches its second year using Natural HR, Chloe and her team have found the forms in Natural HR instrumental in their transition to a streamlined HR department. “Forms and workflows are two of the main features we use consistently – plus we’re working on more! Being able to build your own bespoke forms to what the company needs was one of the main things that attracted us to Natural HR. We have rolled out everything from accident reporting forms to grievance forms, whistleblowing forms and wellness action plans and probationary forms.
“For us, it is having that electronic platform where we aren’t dealing with paper-based forms that can get lost and are all in the system. This is critical to us as a business, as it removes the need to go through an email trail trying to find all the information – it is there in black and white and there is a process within the system. It just makes life a lot simpler, not only for HR but our managers too.”
With the system by their side, the HR team is now able to focus on tasks that add tangible value to their business, rather than on record-keeping and admin. “It’s not taking an hour or two out of our day to do the basic tasks that shouldn’t take long anymore – but without the system, it would take long!”