Frequently Asked Questions
Everything you want to know
Here are some of the top frequently asked questions we get as HR software specialists. If your question isn't below don't worry, just ask us, we have all the answers for Natural HR.
Start by thinking about what you want to achieve and consider what challenges technology can solve for your business and how. HR software automates processes, introduces an employee self-service function, minimises admin and provides key insights into employee data, enabling you to focus on what really matters to you, the people.
What features are included within Natural HR?
Our comprehensive suite includes a core HR database, self-service, recruitment, performance management, time and attendance, expenses, payroll, reporting and analytics. Natural HR also comes with customisable workflows to help you automate and streamline processes, such as onboarding and offboarding.
A single solution for HR and payroll software means all data is held in one database, providing a time-saving approach to build up your employee’s final gross pay. Information added by an employee is available to both HR and payroll departments, which operate as one, with no integration required.
HR is about more than just generating reports; HR analytics allows you to link to your business objectives and deliver true business value in a way you will never have been able to before. You can analyse people problems using data to answer critical questions about your business.
Yes, we have a number of integrations already set up to enhance your HR processes and procedures, but we’re always open to integrating with a new provider who you already know and love. Simply get in touch with us to discuss your requirements with our experts.
Natural HR has an in-house implementation and support team based in the UK. You have a dedicated implementation manager to support you with project scoping & kick off through to data migration, system setup and training. Typically, the implementation of Natural HR takes as little as four weeks but this is dependent on a number of factors such as the availability of your key people, accessibility of your data, key integrations and so on.
The six stages of implementation:
- Project scoping, set-up and kick-off
- Data collection and upload
- System setup
- QA system check
- Pilot roll-out
We recommend building a complete business case to present to your leadership team to demonstrate the return on investment and wider benefit to the business. We’ve covered this topic and highlighted some key areas to consider in this comprehensive guide.
Natural HR works with mid-size businesses across the globe in staffing, real estate, management consulting, health care, financial services and many more. A selection of these are featured in our case studies, but we’d love to discuss any specific questions you have.
What support do you offer?
Email and ticket support are available Monday to Sunday (including public holidays) from 7am - 11pm, while telephone support is available Monday to Friday 9:00am - 5:30pm.
What training do you provide?
We train super-users (typically your HR team), managers and employees. Training is delivered remotely as standard. However, we can also do this on-site if required.
Get more from your HR and payroll system
With Natural HR, everything becomes easier. Admin is quickly automated, employees can self-serve and you’ll have access to all of your centralised data as beautiful reports anytime, anywhere. Natural HR also includes a fully integrated payroll system that ensures costly mistakes in pay are a thing of the past.
Designed by HR professionals
As HR people ourselves, we’re confident we know what you need – and we’ve built a platform that delivers it.
Better support your people
Natural HR delivers everything you need to support your people so that they can thrive and better contribute to productivity and business growth.
Superior security for sensitive data
Natural HR is built from the ground up with security in mind. We are ISO 27001 , and PCI DSS certified, take backups every four hours and have a fully resilient infrastructure.
Accessible whenever, wherever
Natural HR spans the whole employee cycle from hire to retire, supported by powerful yet easy-to-use analytics and is accessible anytime, anywhere.
Built with you in mind
01. Designed for you by HR professionals
As HR people ourselves, we’re confident we know what you need – and we’ve built an HR and payroll platform that delivers it.
Support when you need it
02. World-class HR software support
We offer telephone and email technical support from 7am to 11pm UK time, 7 days a week with 96% of tickets actioned within one hour.
03. Software driven by innovation
We thrive on innovation and delivering best-in-class software. Exploiting new technologies to deliver the very best is part and parcel of what we do.
The National Motorcycle Museum
“As an HR professional looking after just under 500 people, Natural HR gives me exactly what I need and importantly, gives me opportunities to develop new practices.”Mark McHughGroup HR and Health & Safety Manager