HR Ticketing System
Take a look at the CIPD Profession Map and you will find ‘Service Delivery and Information’ listed as an activity for HR practitioners. Delve into the map a little further, and you’ll spot that part of it is dedicated to the topic of providing customer-focused HR delivery to employees throughout their time with the business.
Customer service can make or break a business. It falls upon this vital element of the organisation to ensure that the people who have deemed your services fit to invest in receive the best possible post-sale care. Get it right, and you’ll have a customer for life. Get it wrong, and word will quickly spread.
However, great customer service extends far beyond the traditional ‘client’. For example, have you ever thought about the service provision your HR team offers its staff? What about the prospect of implementing a Helpdesk ticketing system for HR?