At the start of 2018, Mark started his search for an HR software solution and during May 2018 discovered Natural HR. After an early conversation in the selection process with Natural HR’s CEO, Jason Dowzell, Mark was confident he had found not only a service system, but a provider with a work ethic that was right for him.
“We chose Natural HR for a number of reasons. Predominately they wanted to gain an understanding of our business and they demonstrated personability. When we had meetings, they wanted to understand exactly what we wanted from the system and provided a vision of what NHR would offer. It was just what we were looking for. Additionally, I like working with local suppliers.”
Having been involved in similar projects in the past, Mark opted for a phased approach to implementation across the three sites. “Our logic was to launch Natural HR at our Windmill site and learn from it, before rolling it out to our other venues.
“Whilst introducing innovative elements of time and attendance with Natural HR, this was a sensible approach and positive learning curve. It also enabled us to build workflows that would prove invaluable.”
Mark continues, “It was important for us to make sure we considered all the processes including upstream and downstream impacts: accounts and payroll being a pertaining department. For example, all employees are issued with ID cards with a unique QR code to scan in and out via iPads using Natural HR’s working time management system. Leading on, casual employees accrue holidays against rotated and then approved working time. The system calculates this for us and it is displayed on the employee’s Natural HR card.”
“You find many factors are impacted when you introduce a new system like this. For example, we had to update our employee handbook to reflect the changes in process.”