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How to handle difficult conversations

In the workplace

Sue Ingram

What we covered

Founder of Converse Well, Sue Ingram tackled how HR can handle difficult conversations in the workplace – and avoiding the need for them in the first place.

  • Helping managers to have difficult conversations.
  • How HR can play a role in supporting their managers.
  • How to communicate with staff virtually.
  • Providing the necessary message in tough times.


About the author

Sue Ingram – Consultant

Sue has seen first hand how quickly fast-growing companies, full of potential, fall when they don’t invest in building the right people and management structures necessary to support rapid growth.

With over 25 years’ experience, Sue has worked for many top organisations including Hitachi, Airbus, Tesco, Portland Building Society, BP, BAE Systems, Further Education Colleges and Housing Associations.

Her work in supporting managers to hold essential conversations and provide feedback to their staff runs all the way through her career but took real form in 2009 when she designed a workshop on how to provide tough feedback to staff and to dismiss them if needed. From this workshop, Converse Well was created in 2012 to train and upskill more managers in this vital aspect of their role.

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