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Investigative Interviewing: How to conduct fair HR investigations

HR Expert series speaker headshot

What was covered

Founder of Management & Safety Training Ltd, Andy Farrall, explored the practicalities of the investigation process – helping HR to analyse complex evidence and handle serious workplace allegations.

  • The crucial difference between management and investigative interviews.
  • Some key psychological principles (with real world examples) which underpin both the investigation process and investigative interviewing.
  • The practicalities involved in conducting an investigation and an investigative interview.
  • The “do’s” and “don’ts” of taking statements.
  • How to analyse the data generated by the investigation, data which may arise from a wide variety of sources.


About the speaker

Andy Farrall – Founder of Management & Safety Training Ltd

Before entering the health & safety field (an area in which he is, amongst other things, an accredited consultant and qualified lead accident investigator), Andy was a specialist investigator with two elite UK law enforcement agencies – HM Customs & Excise Investigation Division and No7 Regional Crime Squad.

As a customs investigator, he was involved in a variety of complex enquiries, ranging from a joint US-UK investigation into the importation into the USA of counterfeit machine parts from Taiwan (an investigation in which he acted as liaison officer with the US team), to international taxation fraud, drug and gold smuggling.

With No7 RCS, he was a Financial Investigator and as such, played a part in numerous cases as diverse as money laundering and the tracing of criminal assets.

His book, “Investigative Interviewing”, is therefore based not just on theory and academic research (although there’s a lot of such useful material in the book) but also, and crucially, on years of practical experience “at the sharp end” interviewing both witnesses and suspects.

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