With a key part to play in employee engagement, experience and welfare, your HR department may well be attuned to spotting signs of stress or discontent among the workforce – but what if those signals come from inside your own department? HR roles carry a notorious administrative burden, and it’s not uncommon for the strain of an overwhelming workload to damage the morale, productivity or even the mental wellbeing of your team. Yet struggling HR staff might be the last people in your business to put their hands up and call for help. After all, they’re the ones meant to…

In most areas of business these days, results are everything. As long as processes are proven to be effective and yield the right outcomes, everything in the garden is rosy. Yet while efficiency and effectiveness are inextricably linked, it doesn’t always follow that an effective HR department is an efficient one. It’s highly likely that you’re already monitoring the effectiveness of your HR and recruitment teams, most probably in terms of KPIs like ‘cost per hire’ and ‘employee churn’. But it’s also vital to put some measures in place to help you track the efficiency of your HR service delivery…